Pitney Bowes company has drawn multiple consumer complaints from customers who have cancelled their Pitney Bowes contracts only for the company to continue to charge their credit card.

Pitney Bowes is a technology company based in Stanford, Connecticut which, among other services, sells and leases electronic postage meters and provides other mailing equipment and services. According to multiple online consumer complaint forums, numerous Pitney Bowes customers have attempted to cancel their Pitney Bowes service only to receive continued charges and/or have been unable to get adequate assistance when calling the company’s customer service line.

Complaint Board Postings Allege Continued Charges

Multiple customer complaints regarding Pitney Bowes can be found on Complaint Board. Many of the complaints are substantially similar: customers complain that they made repeated attempts to cancel their Pitney Bowes contract, only to receive continued charges.

Multiple customers also complained that their customer service experience with Pitney Bowes included such long hold times and so many times being transferred from one department to another that it made getting help with their cancellation and/or their overcharges nearly impossible.

At a similar website, complaintsboard.com, Pitney Bowes has received an “Overall Satisfaction Rating” of just two out of five stars, with the “Most Discussed Pitney Bowes Complaints” including allegations of “Rudeness, over charging,” “Fraud,” “Bad service,” Stay away, beware,” and “Hidden charges, sneaky practices.”

Better Business Bureau Complaints Warn to Stay Clear

Pitney Bowes fares even worse on Better Business Bureau’s website, with a Customer Review Rating of just 1.03 out of 5 stars.  A customer’s 1 star review from May 2021 is similar to complaints found on other sites:

STAY CLEAR OF THIS COMPANY. They received a JD Powers award for customer service this year. WHAT A JOKE!!!! How much of their customer’s money did they use to pay for that marketing? Our postage meter battery died and we called to be told they would send a new LEASED meter. When we received the new meter and a $900 bill, we were very confused. We never agreed to purchase a new meter. We have been trying to get in touch with a customer service rep who could help us: Provide a box to return the new meter Help us close our account and review our contract It has been 2 months of calling every week and getting nowhere. Their website is HORRID and completely useless. DO NOT SIGN UP FOR A POSTAGE METER WITH THIS COMPANY- THEY WILL STEAL YOUR MONEY AND LOCK YOU IN TO A SITUATION ONLY THEY CAN END. We are considering small claims court because they continue to send us late fees and bills and yet we have explicitly opened a “Case” with them and spoken to MANY DIFFERENT CUSTOMER SERVICE REPRESENTATIVES

Customer Service Scoreboard = “Terrible”

At Customer Service Scoreboard, Pitney Bowes has received 364 negative comments against 9 positive comments and has an Overall Rating of 23.61 out of a possible 200, which places the company in the “Terrible” category. Complaints on that site include:

“[w]orst customer service I have ever encountered,”

“customer service is terrible,”

“[t]he worst,”

“nothing but a headache,”

“no customer service,”

“terrible customer service,”

“the worst customer service I have ever dealt with,”

“unable to ever speak to a live person,”

“I haven’t run into such frustrating customer service for many years,” and

“I would rather stick a lit cigar up my nose than ever have to deal with this company.”

Customers Who Believe They Have Been Overcharged May Contact The Frankowski Firm For a No-Cost Consultation

Based on these repeated customer complaints regarding ongoing charges even after cancellation of service, The Frankowski Firm is investigating consumer claims against Pitney Bowes.

If you are a Pitney Bowes customer who has continued to be charged even after canceling your Pitney Bowes service, please contact the Frankowski Firm by calling toll-free at (888) 741-7503 or by filling out this contact form.